From time to time Balance Curve publish articles designed to support and assist our clients. Some of our historical articles are found below.
All Conflict Management
What makes hard conversations hard?
We ask this question in our Mastering Hard Conversations program because often people don’t give it a great deal of thought and we find understanding what is causing discomfort is very useful. Some common responses in our workshops include: ‘I don’t like conflict.’ ‘Hard conversations put the relationship at risk, and I value the relationship.’…Read More
What are hard conversations and why should you have them?
Conflict in the workplace is inevitable. As a leader – whether that be as CEO or part of senior management, or a leader within your team or thought leader within your organisation – being skilled in dealing with conflict and having uncomfortable conversations has enormous benefits. Hard conversations are the conversations that you find uncomfortable,…Read More
Dealing with really difficult bosses
Some bosses seem to be permanently ensconced at the high end of the “difficult to deal with” continuum. They don’t just have their moments – they’re frequently really difficult to deal with. Under pressure they’re intransigent, aggressive, and highly emotional. Think Donald Trump. Bill Eddy, President of the High Conflict Institute, suggests that approximately 15%…Read More
Discussing Performance – How to avoid having a civil war
It’s unbelievable how quickly “performance” conversations can spiral out of control. Formal performance reviews have their own particular challenges, but even informal performance conversations can be tricky. I recently observed one of my workshop role-plays where a participant was playing a team leader having a conversation with a member of his team who wasn’t performing…Read More
Understanding Difficult People
This is a continuation of my last blog on Dealing with Difficult People. If you haven’t read that blog, here is a link as it’s worth a quick read: https://www.linkedin.com/pulse/dealing-difficult-people-mark-rosenberg?trk=pulse_spock-articles. If the first step in dealing with a difficult person is “Self-Reflection” – getting a handle on what’s going on for you, the second…Read More
Dealing with Difficult People
Every now and then you come across someone who makes life really difficult. They take up more of your time than you’d like, and are responsible for creating an inordinate amount of stress and anxiety in your world. How do you deal with these “difficult” people? It isn’t easy. A useful starting point is to…Read More
Mastering Elephants – How to have a Hard Conversation
Effective leaders have “hard conversations” about accountability and performance. They address the “Elephants in the Room”. When they don’t have these “hard conversations” and fail to talk things through, problems fester, morale suffers and productivity drops, while the quality of decision making is affected as people fail to collaborate and communicate. In spite of the…Read More
5 Steps to Control Your Anger
The following blog was written by my colleague Craig Runde, Director of the Center for Conflict Dynamics at Eckerd College. I thought you might find it useful. “Conflict is rife with emotion. One that we frequently encounter is anger. While it is often a secondary emotion that is initially triggered by fear, anger…Read More
How Do You Avoid Being Misunderstood?
Last weekend I was misunderstood, and it was not a good experience. I was attending an end of season sporting function. I arrived at the venue with my kids and saw my friend Josh’s wife and daughter getting out of their car and approaching us. I’m thinking “Great, here’s Julie and Tracy. I’m glad…Read More
Let people be heard
Time poor managers (and that’s pretty much all of us) want to find the best solution as quickly as we can. This means that we often become frustrated when we bump into people who have a different approach to the one we want to take. The thought just pops into your head: “This guy is…Read More