Month: October 2016

Far too much management time is spent on what I call “silly conflict” or misunderstandings that are a waste of time and a source of frustration and stress for managers. Misunderstandings are usually the result of the way we communicate. So how do you avoid wasting precious time on silly conflict? The key is becoming…

On Saturday night I came thudding back to earth. During the week I like to think of myself as a consummate listener – someone who enables my clients to really feel heard and understood. But on Saturday night my 17 year old daughter gave it to me straight – Dad, you’re looking at me, but…