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Description Contents Book Details Endorsements

Description

Managing conflict is a core capability for today's leaders. In this book, Mark Rosenberg draws on his extensive experience as an executive coach and mediator to provide leaders with insights and practical tools to improve communication and master hard conversations.

In this practical and easy-to-read book, you will:

Deepen your self-awareness and understanding of conflict
Learn a step-by-step approach to preparing for hard conversations
Develop your skills and increase your confidence to manage difficult situations
Work through two powerful case studies that show how the process works
Learn when and how to give effective feedback

Mastering Hard Conversations provides a proven, practical, structured approach to help you become a better leader by improving your communication and conflict management skills.

The book was a finalist in the 2022 Australian Business Book Awards in the leadership category.

Contents

Introduction

Chapter 1: What are hard conversations - and why should you have them?

Chapter 2: How do you currently manage conflict?

Chapter 3: Hard conversations made easy: A practical process and framework

Chapter 4: Polishing your skills for hard conversations

Chapter 5: Preparing for hard conversations: Two case studies

Chapter 6: Having the hard conversations: Two case studies

Chapter 7: Giving and receiving feedback

Chapter 8: Dealing with certifiable assholes

Conclusion: Conflict is inevitable

Appendix A: Words describing emotions commonly experienced in conflict

Appendix B: Preparing for a hard conversation

Endnotes

Book Details

Endorsements

"Practical insights to help leaders address conflicts confidently and competently. Understandable and totally actionable."

— Craig Runde, author of Improving Your Conflict Competence; co-author of Becoming a Conflict Competent Leader; Building Conflict Competent Teams

"Great wisdom and frameworks to manage the hard conversations that are inevitable with change or growth in every organisation."

— Dr Rob Newman, CEO, Nearmap Ltd

"A must-have for leaders who aim to strengthen their skills and abilities."

— Cinnie Noble, author of Conflict Management Coaching: The CINERGY Model and Conflict Mastery: Questions to Guide You

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Reader Reviews

★★★★★ It's a great practical guide on how to have those difficult conversations we all dread. Mark has used sound approaches coupled with practical guidance and his wisdom of being an expert in the field.

★★★★★ As an executive coaching working with leaders at all levels of management I can’t recommend this book highly enough. Most of us find ‘hard conversations’ extremely difficult and none of us are born with the skills of knowing how to have them well. Mastering Hard Conversations provides a clear, practical guide: there are great tips and examples, not just for having a challenging conversation, but also how to prepare to have one. This is definitely a book that every leader should have at hand.

★★★★★ The book is a solid nutshell of practical advice for staff and managers at all levels. The advice is based on sound research, personal reflections on years of experience and the case studies invaluable.

Ordering Options

Purchase Mastering Hard Conversations from your preferred bookshop, as a paperback, ebook or audiobook by clicking on the bookshop logo. You can also request it at your local library.

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